Terms of service

Welcome to Moonsync. These Terms and Conditions (“Terms”) govern your access to and use of our website and products offered on [www.moonsync.in] (“Site”), operated by Moonsync, a company registered under the Companies Act, 2013, with its registered office at 6-1-18, Provident Homes, bhavani colony, tv9 804, shivrampally , rajendra nagar, Telangana – 500052, India.

By accessing or using our Site, purchasing our products, or registering for an account, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please refrain from using the Site.

 

 

1. Eligibility

You must be at least 18 years of age or have attained menarche to use or purchase from this website. By using the Site, you confirm that you meet the eligibility criteria and are legally capable of entering into a binding contract under Indian law.

 

 

2. Products and Services

Moonsync offers functional food products in the form of bars, designed to support women's hormonal health. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before starting any supplement or dietary routine.

 

 

3. User Account

While users can browse the Site without registration, certain features like order tracking, subscriptions, or repeat purchases may require account creation. You agree to provide accurate and complete information during registration and to keep your login credentials confidential.

Moonsync reserves the right to suspend or terminate accounts that provide false information or violate these Terms.

 

 

4. Orders and Payments

Orders can be placed through the Site and are processed via Razorpay, a secure payment gateway. By placing an order, you agree to provide valid payment information and authorise us to charge your chosen payment method.

We reserve the right to reject or cancel any order in the event of payment failure, stock unavailability, or suspicion of fraudulent activity.

 

 

5. Pricing and Taxes

All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Moonsync reserves the right to change product pricing at any time without prior notice.

 

 

6. Shipping and Delivery

We aim to dispatch orders within 5-7 business days. Delivery timelines may vary based on location, courier availability, or unforeseen circumstances. While we strive for timely delivery, we shall not be held liable for delays beyond our control.

 

 

7. Return, Exchange, and Cancellation Policy

Due to the perishable and consumable nature of our products with a short shelf life (3 months), we do not accept returns, exchanges, or cancellations once an order is confirmed and shipped. Kindly ensure you review your order carefully before proceeding with payment.

 

 

8. Health Disclaimer

Our products are formulated for general wellness purposes and are not a substitute for medical advice or treatment. We recommend consulting a medical professional before using our products, especially if pregnant, breastfeeding, on medication, or diagnosed with any health condition.

 

 

9. Prohibited Uses

You agree not to use the Site:

  • For any unlawful or prohibited purpose

  • To upload or transmit viruses, malware, or harmful code

  • To infringe on our intellectual property or that of others

  • To harass, abuse, or harm others

  • To create multiple accounts for misuse or manipulation

 

 

10. Intellectual Property

All content on the Site including logos, text, graphics, images, product descriptions, packaging designs, and software is the property of Moonsync and is protected under applicable intellectual property laws. You may not copy, reproduce, modify, or distribute any part of the Site without our prior written consent.

 

 

11. Limitation of Liability

To the fullest extent permitted by applicable law, Moonsync Pvt. Ltd. shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Site or purchase of our products, including but not limited to health issues, delivery delays, or data loss.

 

 

12. Indemnity

You agree to indemnify and hold harmless Moonsync., its directors, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising out of your violation of these Terms or your misuse of the Site or products.

 

 

13. Privacy

We collect and store user data such as names, email addresses, contact information, and transaction history in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023. By using the Site, you consent to our data practices outlined in our Privacy Policy.

 

 

14. Termination

We may suspend or terminate your access to the Site without notice if you violate any of these Terms or engage in any conduct that may harm our reputation or operations.

 

 

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

 

 

16. Modifications to Terms

Moonsync reserves the right to modify or update these Terms at any time without prior notice. Continued use of the Site following such changes constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically.

 

 

17. Contact Information

For any questions or concerns regarding these Terms, please contact us at:
 📧 Email: moonsync28@gmail.com
 📍 Registered Address: 6-1-18, Provident Homes, bhavani colony, tv9 804, shivrampally , rajendra nagar, Telangana – 500052, India